All bookings are reserved once we receive 50% deposit. Full payment must be received by us 14 days prior to the start of camp. Laser accept payments by credit and debit card (online bookings only), BACs, cheque, most major childcare vouchers (including Sodexo, Kiddivouchers, Edenred, Care4 and Computershare) and Tax Free Childcare Vouchers. Payments via childcare vouchers can take several days, payment date is the date the date it reaches our account.
2. Offers and Discounts
Only one discount can be applied per booking and cannot be used in conjunction with any other discount or promotion. If you have multiple discount codes, the best rate will be offered to you. Laser are unable to apply discounts retrospectively and discounts must be applied at the time of booking.
3. Changing your booking
At Laser we are happy to accommodate requests to change dates, however this is subject to availability and the new date needs to be booked within the same calendar year. Bookings can be transferred from one child to another from the same family. This is free from any admin fee. We are unable to move bookings to the following year, however received funds can be held as credit for up to 12 months. Prices may change year to year and any new booking will be charged at the current rate. We request 7 days notice by email at [email protected] . Where the new booking incurs an additional cost, the difference in price will be required at the time of booking. No refund will be given if the new booking is at a lower or reduced price.
4. Cancellations & Refunds
Any cancellations of camp places must be received in writing with supporting medical evidence if relevant. We will need at least 28 days’ notice before the camp date(s) you would like to cancel, we will refund all monies paid, minus an administration fee of £10 per child per day. Payments will be refunded to you by the original payment method. If you have paid by childcare vouchers we will contact the provider to check if they accepts refunds. Not all childcare voucher providers accept refunds. In this instance we can keep the payments as credit towards a future booking. As we offer a discounted weekly price, if you wish to cancel a day(s) within a week, we will then recalculate your booking at the daily rate (at the time of your original booking) which may result in an additional charge. If you give us less than 28 days’ notice before the date(s) you would like to cancel, no refund is available. In the case of illness/injury, we may offer a full refund via the original payment method (or offer credit if payment via childcare vouchers that do not permit refunds) upon receipt of a valid medical note. We reserve the right to amend this offer of a refund in the event of a Force Majeure such as an infection pandemic.
5. Circumstances Beyond Our Control (Force Majeure), including Covid19.
We reserve the right to cancel a camp, at any time, and with any notice period, in the event of circumstances beyond our control preventing us from operating camp as we planned. In the event of the cancellation booking due to a circumstances beyond our control, we reserve the right to review and amend our refund policy. Specifically, we will be unable to offer refunds for cancellations caused by covid19. We will also be unable to offer refunds if a child or member of their family is required to self-isolate for 14 days due to an NHS track and trace request as the covid19 pandemic is classed as a Force Majeure, and so is out of our control.
6. Camp Times and Extended Care
Our standard day starts at 9am and finishes at 5pm. We ask that parents drop children off between 9.00am and 9.30am and collect between 4.30pm and 5.00pm. Our extended care hours are 8am to 9am (Early Birds) and 5pm to 6pm (Late Leavers) and can be booked at an additional charge. We require all children to be signed in by a parent or carer. All children MUST be collected by 6pm. If for any reason you are unable to collect by 6pm, we ask that you call the Camp Manager. Two members of staff will wait with your child until they are collected. We reserve the right to charge a late pick-up fee of £10 for every 15 minutes after 6pm to cover the additional staffing cost. If we have no contact from a parent/guardian by 6.30pm, we will attempt to phone the emergency contact provided. If we are unable to speak to a parent or guardian, we may need to contact Social Services to advise them we have an uncollected child. We reserve the right to refuse future bookings from parents who continually pick up late.
7. Your child’s information
We require the booking for each child to be made by a parent or carer with parental responsibility. It is the responsibility of the person making the booking to ensure that all details provided are accurate and complete for each child. This includes up to date medical information and any special educational needs, including details of any Education Health Care Plan (EHCP). We also require a second contact plus an emergency contact on file. If we do not have all this information before camp starts, your children will not be allowed on camp. All data will be kept secure according to GDPR regulations.
8. International Bookings
We welcome international children however we require that they are able to understand enough spoken English to be able to follow the instructions from the leaders. We require a local telephone contact number and address once you are in the UK, in case of an emergency. Children who visit us as part of an international language school liaison programme are exempt from needing to speak English. Please contact us for further information.
9. Special Requirements and One-to-One Care
Laser is an inclusive childcare setting and we recognise that the needs of individual children vary. Where possible we will endeavour to accommodate children with specific needs and/or medical conditions. It is the responsibility of the parent/carer to inform us of any medical conditions and special educational needs or disabilities, whether booking online or over the phone, so we can discuss how best to accommodate their child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the activities on camp within the staffing ratios provided for their age group. The needs of each child vary so decisions are made on a case-by-case basis and depend upon the level of support each individual child may require. Where a child does require additional support, Laser will endeavour to recruit a one-to-one support worker. The cost for this will need to be paid for by the parent in addition to the usual camp cost. We are happy to accommodate enablers organised by parents providing they meet specific safety checks. We are happy to accommodate a child with specific needs on a paid trial basis and reserve the right to review further bookings. Where we feel that a child is not coping within our standard ratios and parents have refused to book additional one-to-one support, we reserve the right to ask the parent/carer to come and collect their child. No refund will be available.
10. Friend requests
A request can be made for friends / siblings to be together on camp. We endeavour to honour all requests where the children are of a similar age, however because of strict group sizes and group ratios, we are unable to guarantee this.
11. Illness and First Aid
Laser requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs. Laser staff will only administer medication if it has been prescribed by a doctor or other health professional. In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary. Essential prescribed medication including Epipens must be handed in to the Camp Manager for safe keeping.
12. Child Exclusion
We reserve the right to exclude or refuse any person at any time prior to and during the camp if, in our opinion, that person is incompatible with the general wellbeing of the camp. At Laser we have a responsibility to ensure the well-being and safety of all children in our care and have approved procedures for managing behaviour. The company follows a zero-tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs. On rare occasions, and in more serious cases, we reserve the right to ask parents to remove children from camp either for the remainder of the day (part exclusion), or for the rest of the season (full exclusion). No refund will be made for any remaining days booked, and any costs associated with the exclusion will be the parents’ responsibility. We reserve the right to exclude a child at any time prior to or during a session due to illness. The parent/carer will be expected to come and collect their child.
13. Informing us of Absence
If a child is not attending a scheduled day on camp, parents/carers need to telephone the Camp Manager (07879 999082) before 9.30 to allow us to update records.
14. Programme and activities
From time to time, we may need to change venues, dates, activities and courses for reasons within or outside our control. Activity programmes are subject to change in the event of unsuitable weather or other circumstances beyond our control. Timetables displayed on camp are a guide and are subject to change. Specific extra activities such as swimming (where available) and archery are scheduled in as much as possible, however, if you are booking individual days, we cannot guarantee these activities will fall on those particular days.
15. Personal Property, Electronic Devices and Lost Property
a. Personal Property
All your child’s personal property is your responsibility and Laser staff are not liable for any lost or damaged property on camp. Mobile phones and electrical devices are not prohibited on camp, however we strongly advise that parents do not send these items in unless it is necessary. Children will be asked to keep them in their bags during activities and will be reminded that they are not allowed to take photos of whilst on camp. Laser Camp cannot be held accountable for any loss or damage to personal devices. If devices are being used inappropriately, children will be asked to leave them with the Camp Manager to be collected at the end of the day.
b. Lost Property
If you believe that your child has left an item on camp, please contact the Camp Manager who will do their best to assist you. Lost property will remain on camp until the last day of the season and should be collected before the last day. Unclaimed lost property will be donated to charity 14 days after the last day of camp.
16. Photography / Filming
Laser camp will ask parents for permission to take photos on camp at the point of booking. At some camps Laser employ photographers to take portrait-style photos of the children. These photos are then made available for parents to purchase towards the end of the week. Laser may occasionally take photographs/video footage of children on camp for promotional reasons. Parents can choose to consent to portrait-style photos only, portrait-style photos and marketing or no photos at all. Parents need to let the camp manager know if this permission option changes.
17. Parent Feedback / Complaints
If you have suggestions or concerns, please tell us; we value your feedback and use it to develop and improve our services.
If you have a concern regarding camp, this should initially be raised with your child’s Camp Manager. If you are unable to resolve the issue, then the Camp Director will be advised, and will attempt to resolve the issue to your satisfaction. In the unlikely event that your complaint cannot be resolved, you may wish to contact Ofsted on 0300 123 1231.
Laser has legal obligations in relation to safeguarding and any suggestion of child abuse or neglect will be investigated and reported to our regulator, Ofsted, or relevant local authorities and agencies.
19. Policies and Procedures
For a copy of any of our other policies and procedures, please email the Laser team